This is an entry level opportunity to a great career in business communication.
It is a technical position focused on customer support/service that for the right person, offers an aggressive growth path and career.
As people are Affant's most important resource, Affant provides a strong training and support environment through it's in-house training and client base maintenance with personal learning opportunities that will teach our standards for delivering the sense of comfort our clients find by working with Affant.
The CSTL 1 is responsible for professional, positive interface with customers while assisting senior technicians and engineers. The CSTL 1 works independantly on smaller projects. The CSTL 1 also works with the senior engineers’ on the initial and ending stages of a larger project that can utilize the CSTL 1 skillset. The tasks assigned to the CSTL 1 include entry level assignments, of which the CSTL 1 is expected to learn the procedures involved with the assignment with a focus towards independance.
Candidate Qualifications:
Positive and professional
Exhibits professionalism and a cool head at all times
Willingness to take and accept responsibility
Ability to multi-task
Integrity and drive to do the highest quality work with a keen eye for detail
Team player mentality
Have high quality inter-personal skills including politeness, and positive general outlook.
Duties:
Work consistent with Affant values listed in above "Our Core Values"
Complete responsibility for daily, weekly and monthly tasks
Willingness to take and accept responsibility
Take ownership of Client’s first impression
Continue education to improve personal growth and skills
Track time billed to clients and in-house projects, report time weekly
Attendance and participation in staff meetings and events
Communicate continuously with co-workers and keeping peers informed of your priorities
Answer phones and communicate in an upbeat, positive and professional manner
Undertake "first level maintenance"
Take ownership of Affant’s appearance and organization by maintaining a very high level of general housekeeping in technical area and
good order in inventory room
Project prep to include labeling, cabling, benching hardware testing for initial pass/fail and initial guided configs
Maintain customers networks to include update client config files, spreadsheets, testing remote access (dial in)
Handle all RMA’s
Establish email filing/reading/deleting process
Travel to client locations and follow instructions, exhibiting professionalism and a cool head at all times
Process shipments including accurate checkout of hardware
"Mathew went above and beyond to get this tunnel up. He was up at odd hours of the night because of the time difference between CA and India."
Vann, Wynne Systems
"Wanted to say that Mathew jumped on the issue right way and isolated the problem. Very HELPFUL AND THOUGHFUL considering the situation at Spectrum and the fact i called at 5:45am this morning. "
Mike W., Spectrum
"Thank you!! You were able to get the showrooms back up before half of them figured out they were down."
