A High designation assumes that the network or a resource within is suffering from some sort of unaceptable degradation, but is not completely down or was down and now requires monitoring or research.
A Critical designation assumes a network or a key network resource is down and unavailable. Critical cases are immediately assigned to a support team member for continued work within contract hours until resolved.
A Standard designation relates to a network problem or situation that does not have a major impact on the network as a whole. It is a matter that requires action toward resolution within 5 business days or more.
An Investigative priority designation only relates to the collection of data. It is open to collect further information regarding the nature of a problem or resolution, or as a means of reminder to observe a newly repaired resource.
Keep up the good work. Your office has a great team of engineers that provide wonderful service and prompt responses. Whether or not a solution is found, I am always kept up to date with a phone call or e-mail until the problem is resolved and that is greatly appreciated. Ana, Court Call
"Wanted to say that Mathew jumped on the issue right way and isolated the problem. Very HELPFUL AND THOUGHFUL considering the situation at Spectrum and the fact i called at 5:45am this morning. "
Mike W., Spectrum
"Everytime I use Affant support, I get a great answer. You have an excellent staff."
