An Investigative priority designation only relates to the collection of data. It is open to collect further information regarding the nature of a problem or resolution, or as a means of reminder to observe a newly repaired resource.
Elements of an Investigative Priority Case:
- Collection of data over time.
Action
- Case Confirmation: 30 minutes
- Expectation of resolution time / duration: TBD;
- Frequency of action: At least one e-mail weekly
Communication
- Once weekly. Typically this is e-mail based.
Methods of creating / opening this priority:
- Upon resolution: Investigative cases are closed after receiving confirmation of resolution;
- Occasionally triggered by information learned from proactive monitoring;
- Typically by client phone or e-mail.
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Testimonials
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"Keep up the good work. Working with Mathew yesterday was great. He was very helpful and with his positive attitude made a stressful situation, a fun and interesting one. The Affant engineers are always so happy to help and seem to make even the impossible, possible."
Anna, Court Call
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Once again...Affant to the rescue. The Affant engineer worked diligently with me and another engineer to isolate and focus on solving the problem. This allowed me to quickly hone in and replace the defective piece of hardware and restore Internet connectivity to the network. Fast, Courteous, Efficient!!
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Ginger, J. Robert Scott
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