An RMA designation is for equipment that needs to be replaced.
Methods of creating / opening this priority:
- Starts off as a Critical or High priority case, has been initially addressed, and now given an RMA classification to track the replacement of the hardware.
- May be tracked with this RMA case the entire time.
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Testimonials
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Keep up the good work. Your office has a great team of engineers that provide wonderful service and prompt responses. Whether or not a solution is found, I am always kept up to date with a phone call or e-mail until the problem is resolved and that is greatly appreciated.
Ana, Court Call
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Once again...Affant to the rescue. The Affant engineer worked diligently with me and another engineer to isolate and focus on solving the problem. This allowed me to quickly hone in and replace the defective piece of hardware and restore Internet connectivity to the network. Fast, Courteous, Efficient!!
Tom L., Resort Communication
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Ginger, J. Robert Scott
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