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Registration: Mini-Seminar & Free Luncheon: OC (Sep 29, 2010)

Mini-Seminar & Luncheon

"Increasing Efficiency in the Call Center Focusing on ROI"

Fleming's Steak House

455 Newport Center Dr., Newport Beach, 92660

Wednesday, September 29th

11:30am-12:00pm Check-In

12:00pm-2:00pm Seminar & Luncheon

Join us for a unique mini-seminar & luncheon as we introduce three industry guest speakers.

Topics Covered:

• Integration of Telephony & Database Systems

• Data Center WAN Optimization

• Effective use of equipment in a Unified Communications network

Speakers:

Rich McFarland,  Voice4Net

Rich is a leading expert on contact center automation with over 25 years of experience in bringing multi-media solutions to customer service centers all over the country.  Rich will discuss useful ROI tools for helping both IT and Call Center management determine what is best and right for specific environments.  He will also discuss some of the latest technologies and their use within the contact center as well as how they affect the IT Infrastructure.

Pat St. Peter, Silver Peak

Pat has worked in the storage industry at Vertias Software, Quantum Corporation and Data Domain.  He will discuss how WAN Optimization improves Unified Communications such as VoIP/Video and Citrix.  In this discussion, you'll learn how to reduce bandwidth costs, improve application performance and how shared WAN's can perform like private lines. 

Maria Sanders, Plantronics

Maria will discuss Unified Communications and the Converging Workspace, the Power of Voice and Enhancing the User Experience.  With over 20 years supporting customers, she brings a consultative approach when meeting with clients. 

Who should attend?

• CIOs, CTOs
• IT directors and managers
• Communications managers
• Project managers
• Network managers

This is a no cost event with lunch.

*** Please do not RSVP if you are an industry service provider, vendor or consultant. ***


Your total Registration cost: $ 0.00
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