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Mini-Seminar & Luncheon
"Increasing Efficiency in
the Call Center Focusing on ROI"
Fleming's Steak House
455 Newport Center Dr., Newport Beach, 92660
Wednesday, September 29th
11:30am-12:00pm Check-In
12:00pm-2:00pm Seminar & Luncheon
Join us for a unique mini-seminar & luncheon as
we introduce three industry guest speakers.
Topics Covered:
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Integration of Telephony & Database Systems
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Data Center WAN Optimization
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Effective use of equipment in a Unified Communications network
Speakers:
Rich McFarland, Voice4Net
Rich is a leading expert on contact center
automation with over 25 years of experience in bringing multi-media solutions to
customer service centers all over the country. Rich will discuss useful
ROI tools for helping both IT and Call Center management determine what is best
and right for specific environments. He will also discuss some of the
latest technologies and their use within the contact center as well as how they
affect the IT Infrastructure.
Pat St. Peter, Silver Peak
Pat has worked in the storage industry at Vertias
Software, Quantum Corporation and Data Domain. He will discuss how WAN
Optimization improves Unified Communications such as VoIP/Video and Citrix.
In this discussion, you'll learn how to reduce bandwidth costs, improve
application performance and how shared WAN's can perform like private lines.
Maria Sanders, Plantronics
Maria will discuss Unified Communications and the
Converging Workspace, the Power of Voice and Enhancing the User Experience.
With over 20 years supporting customers, she brings a consultative approach when
meeting with clients.
Who should attend?
• CIOs, CTOs • IT directors and managers • Communications managers • Project managers • Network managers
This is a no cost event with lunch.
*** Please do not RSVP if you are an industry service
provider, vendor or consultant. ***
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