An Investigative priority designation only relates to the collection of data. It is open to collect further information regarding the nature of a problem or resolution, or as a means of reminder to observe a newly repaired resource.
Elements of an Investigative Priority Case:
- Collection of data over time.
Action
- Case Confirmation: 30 minutes
- Expectation of resolution time / duration: TBD;
- Frequency of action: At least one e-mail weekly
Communication
- Once weekly. Typically this is e-mail based.
Methods of creating / opening this priority:
- Upon resolution: Investigative cases are closed after receiving confirmation of resolution;
- Occasionally triggered by information learned from proactive monitoring;
- Typically by client phone or e-mail.